Shipping policy

At HARUA, we are committed to delivering your skincare essentials with care, efficiency, and transparency.

Order Processing

• All orders are processed within 1–2 business days (excluding weekends and holidays).

• Once your order is confirmed, you will receive an order confirmation email.

• Orders are dispatched after successful payment verification.

Shipping Timelines

🇮🇳 Domestic Shipping (India)

• Standard Delivery: 3–7 business days

• Metro Cities: 2–4 business days

• Remote Areas: 5–8 business days

Please note: Delivery timelines may vary based on location and courier availability.

Shipping Charges

• Free Shipping on all prepaid orders above ₹1000

• Standard Shipping Fee: ₹400 (for orders below minimum value)

• Cash on Delivery (COD): ₹300 additional charge (if applicable)

Order Tracking

• Once shipped, you will receive a tracking link via email/SMS.

• You can track your order in real-time through the provided link.

Delivery Delays

While we strive to deliver on time, delays may occur due to:

• High order volumes

• Weather conditions

• Logistics disruptions

• Remote delivery locations

We appreciate your patience and understanding.

Packaging

Every HARUA order is carefully packed to ensure:

• Product safety

• Hygiene standards

• Premium unboxing experience

Incorrect Address / Failed Delivery

• Please ensure your shipping details are accurate.

• HARUA is not responsible for delays due to incorrect addresses.

• Re-delivery charges may apply if the package is returned.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 48 hours of delivery

• Share photos/videos of the package

• Email: support@harua.co

We will resolve it at the earliest.

Need Help?

For any shipping-related queries:
📧 Email: support@harua.co

HARUA Promise

We deliver more than skincare — we deliver care, trust, and balance, right to your doorstep.