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FAQ
About HARUA
What is HARUA?
HARUA is a Korean‑inspired skincare brand focused on well‑ageing— supporting your skin’s natural balance, hydration, and resilience at every stage of life.
What does “well‑ageing” mean?
Well‑ageing means caring for your skin over time, rather than trying to reverse age. HARUA focuses on hydration, barrier strength, and long-term skin health.
Products & Ingredients
Are HARUA products suitable for all skin types?
Yes, HARUA products are designed to be gentle and suitable for all skin types, including sensitive skin.
What are your key ingredients?
We use a blend of Korean-inspired ingredients and modern actives, including:
- Fermented Rice
- Jeju Heartleaf
- Peptides
- Retinol & Retinal
- Hydrating complexes like Ecomoist
Are your products safe for sensitive skin?
Our formulations are designed to be gentle. However, we always recommend doing a patch test before use.
Are HARUA products cruelty-free?
Yes, HARUA products are cruelty-free and not tested on animals.
Do your products contain parabens or sulfates?
HARUA products are formulated without harsh additives like parabens and sulfates.
Usage & Routine
How should I use HARUA products?
Follow a simple ritual:
- Cleanser – to purify
- Toner – to hydrate & balance
- Day Cream – to protect
- Night Cream – to renew
Can I use HARUA products daily?
Yes, all products are designed for daily use, morning and night.
When will I see results?
Results vary by skin type, but with consistent use, you may notice improved hydration, smoothness, and balance within a few weeks.
Orders, Returns & Shipping
How long does delivery take?
Orders are typically delivered within3–7 business days, depending on your location.
How can I track my order?
You will receive a tracking link via email or SMS once your order is shipped.
Do you accept returns?
Due to hygiene reasons, returns are not accepted unless the product is damaged or incorrect.
What should I do if I receive a damaged product?
Please contact us within 48 hours of delivery with photos/videos at:
📧 support@harua.com
Can I cancel my order?
Orders can be cancelled before dispatch only.
